Refund policy

5. EXCHANGE POLICY

We offer exchanges for:

• Size issues• Damaged / defective products

• Incorrect items delivered

Terms:

• Exchange request must be made within 72 hours of delivery.

• Product must be unused, unwashed, unsoiled, and with all tags & packaging intact.

• Exchange depends on stock availability.

• If a product is out of stock, store credit will be issued (valid for 6 months).

6. RETURN & REFUND POLICY

For hygiene and safety reasons, MIMI MOMO follows a strict No-Return / No-Refund policy except

in cases of:

• Manufacturing defects

• Wrong product delivered

If approved:

• Refunds for prepaid orders will be made to the original payment method.

• COD orders are refunded as store credit only.

• Refunds take 7–10 working days to reflect.

7. COD (CASH ON DELIVERY) POLICY

• COD is available for select serviceable pin codes.

• COD orders must be accepted upon delivery.

• Repeated refusal or fraudulent COD activity will lead to blocking COD facility.

• COD charges (if any) are non-refundable.

8. ORDER CANCELLATION POLICY

• Orders can be cancelled within 6 hours of placement.

• Once shipped, orders cannot be cancelled or modified.

• Refunds for prepaid cancellations are processed within 7–10 working days.